Supporting all of your business needs

InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned.  In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.

 

We want you to book with confidence by providing flexible booking options. All bookings can be changed without charge and most rates are able to be canceled without penalty*.  To change or cancel a reservation, visit Manage Your Stay or call our on-site Reservations team on +44 (0)191 300 9222.

*Some exclusions to the cancellation penalty may apply. Please refer to the rate details for applicable terms and exceptions when booking or changing reservations.

Covid-19 FAQs

Find out more about our evolved standard of cleanliness and ways of working within our hotel in our Covid-19 FAQs.

As we adapt to new norms and expectations, we’ve adopted a new standard of cleanliness and ways of working within our hotel.

As everything looks a little different, we wanted to answer some commonly asked questions in our Covid-19 FAQs. Find out more here!

IHG Clean Promise